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FAQs

What is your response time if I communicate with you by fax, email or voice mail?
For orders and voice messages, you receive a response from our office within the same business day.  Whenever possible, quotation requests are responded to by the end of the same business day.

Do you have a showroom and "over the counter" sales?
Visit our showroom in Burnaby, British Columbia between 7:30am and 4:30pm, Monday to Friday.  We welcome your visits.  If you prefer to pick up your orders with minimum wait times, please place your order prior to arriving.

Do you accept retail sales?
If you are a retail customer, that is, not a "trade account," we are happy to refer you to a fabricator, ironworker or stair builder in your area.   Catalog shopping, with limited sales assistance, is available in our Burnaby, British Columbia showroom.  Online shopping is a convenient option as well.

Can I obtain samples to show my customer?
We are happy to forward samples to you to show your customer.  If you require samples to display permanently in your showroom, please contact our sales department at 1-800-663-6356 to learn about our merchandising program.

If I can't find the item that I'm looking for, can you help?
Yes, absolutely!  Send us a description, picture or sketch of the item that you need and we'll make every attempt to find it for you!

I am having trouble visualizing how your products will look in my railing or gate.  What should I do?
To assist you in the design process, we provide several design ideas in our Photo Gallery.  For a more comprehensive selection, ask your Account Representative to tell you about our Designer Albums and reference publications.

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Toll-Free in Canada & US 1.800.663.6356