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Store Policies

For your satisfaction and protection, please take a moment to review our Store Policies:


Orders will be invoiced 2% 20 DAYS, NET 30 on approved credit only. Take a 2% discount off invoices paid within 20 calendar days from our invoice date. This offer applies to trade accounts that provide payment on hand at our British Columbia office on or before the due date. Federal and provincial taxes are not eligible for discount. This offer is not valid when accounts are paid by credit or debit card. All orders will be held for overdue accounts until the account is brought up to date. Overdue accounts may be placed on C.O.D. if not properly maintained.

First orders from non-account customers are C.O.D. Prepayment of orders must be arranged at time of order. We accept payment by cash, money order, wire transfer, electronic funds transfer (EFT), direct deposit, debit card, VISA, MasterCard and Discover credit card. Company cheques are accepted from accounts on approved credit only. Returned cheques will be subject to a minimum $20.00 service charge. A non-refundable 50% deposit is taken for all special and custom orders received from non-account customers.

Same Day Shipping

Orders shipping from our British Columbia location will ship the same day when placed by 12:00 pm Pacific Time. Orders shipping from our Ontario location will ship the same day when placed by 11:00 am Pacific Time.

If a backorder occurs, our Customer Service team will notify you immediately and discuss available options. Lead times for non-stock items will vary and will be advised at time of quoting and at time of order placement.

Shipping Method

Your preference of shipping method will always be observed. Failing your instructions, we will choose the most expedient, cost-effective method.


We take great care and pride in our packaging. All orders are thoroughly checked for damage and accuracy before shipping. Please see "DAMAGED SHIPMENTS" below.


Returns received in our warehouse after 30 calendar days from invoice date are subject to a minimum 25% restocking fee. No returns will be accepted after 60 calendar days from invoice date. Returns will not be accepted unless authorized by a Customer Service Representative and must be freight prepaid to our warehouse. Kee Klamp® fittings are subject to return restrictions. Please contact our Customer Service team for more information.

Cancellation Policy

Orders not collected within 10 business days are automatically cancelled and returned to stock. Cancellations for special or custom orders are subject to a minimum 25% restocking fee.

Cutting Fee

A $1.00/cut fee will be charged for all handrail and bar lengths if cutting is requested. We cannot cut to exact measurements but will try to accommodate your requirements to the best of our ability.

Damaged Shipments

It is the responsibility of the Receiver to note any damage to the shipment on the Carrier's waybill. Failure to do so will remove the responsibility for damage or shortage from the Carrier and Bezdan Sales. We will not be responsible for losses or damage should they not be brought to the attention of the Carrier upon receipt of shipment. Damage and shortage claims will not be accepted after one week (5 days) of receipt of order.

Shortages or Discrepancies

Bezdan Sales must be notified of any shortages or discrepancies within five (5) business days of receipt of order, otherwise we cannot be held responsible.

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