Store Policies

For your satisfaction and protection, please take a moment to review our Store Policies:

Terms

Orders will be invoiced 2% 20 DAYS, NET 30 on approved credit only. Take a 2% discount off invoices paid within 20 calendar days from our invoice date. This offer applies to wholesale accounts that provide payment on hand at our office on or before the due date. Federal tax is not eligible for discount. This offer is not valid when accounts are paid by credit card. All orders will be held for overdue accounts until the account is brought up to date. Delinquent accounts may be placed on C.O.D. if not properly maintained.

First orders from non-account customers are C.O.D. Prepayment of orders must be arranged at time of ordering. We accept payment by cash, money order, wire transfer, direct deposit, debit card, VISA and MasterCard. Company cheques are accepted from accounts on approved credit only. Returned cheques will be subject to a minimum $20.00 service charge. A non-refundable 50% deposit is taken for all special and custom orders received from non-account customers.

Same Day Shipping

From the British Columbia warehouse, orders placed by 12:00 pm Pacific Time will ship the same day. From the Ontario warehouse, orders will ship the next business day; many times they will ship the same day if placed by 11:00 am Eastern Time. Shipping times for non-stock items will vary and will be advised at time of quoting and at time of order placement.

Shipping Method

Your preference of shipping method will always be observed. Failing your instructions, we will choose the most expedient, cost-effective method.

Packaging

We take great care and pride in our packaging. All orders are thoroughly checked for damage and accuracy before shipping. Please see "DAMAGED SHIPMENTS" below.

Returns

Authorized returns received in our warehouse after 30 calendar days from our invoice date are subject to a minimum 25% restocking fee. No returns will be accepted after 60 days from invoice date. Please note that returns will not be accepted unless authorized by an Account Representative and must be freight prepaid to our warehouse. Kee Klamp fittings are subject to return restrictions. Please contact your Account Representative for more information.

Cancellation Policy

Orders not collected from our warehouse within 10 business days will automatically be cancelled and returned to stock. Special or custom orders will carry a minimum 25% restocking fee.

Cutting Fee

A $1.00/cut fee will be charged for all steel handrail mouldings, wood grain bar and profiles if cutting is requested. We cannot cut to exact measurements, but will try to accommodate your requirements to the best of our ability.

Damaged Shipments

It is the responsibility of the Receiver to note any damage to the shipment on the Carrier's waybill. Failure to do so will remove the responsibility for damage or shortage from the Carrier and Geo. Bezdan Sales Ltd.. Geo. Bezdan Sales Ltd. will not be responsible for losses or damage should they not be brought to the attention of the Carrier upon receipt of shipment. Damage and shortage claims will not be accepted after one week (5 days) of receipt of order.

Shortages or Discrepancies

Geo. Bezdan Sales Ltd. must be notified of any shortages or discrepancies within five (5) business days of receipt of order, otherwise we cannot be held responsible.