Enjoy FREE Ground Shipping on orders $750.00 or more. Some exclusions apply. Learn more

Industry preferred pricing available with an approved business account. Apply Now.

Orders & Returns

No Minimum Order

We are pleased to accept orders of any size.

Next Day Shipping

We offer next day shipping of in-stock items to reduce the lead time and expense for your projects. To ensure next-day shipping, please observe the following order deadlines:

  • Pacific Time Zone: order by 11:00am PST
  • Eastern Time Zone: order by 2:00pm EST

Order Status and Tracking

If you are looking for the status of your order or you wish to receive tracking information updates, our Customer Service team will be able to assist you by email info@geobezdan.com or phone 1-800-663-6356.

Backorders and Special Orders

In the rare occurrence of a backorder, our Customer Service team will notify you immediately and present available options. Lead times for special order items vary and will be confirmed at time of quoting and order placement.

Returns

Returns are subject to a minimum 25% restocking fee. No returns accepted after 90 days from invoice date. All returns are subject to inspection and must be authorized by Bezdan with freight prepaid to the nearest warehouse location. Products that have been cut or altered cannot be returned or exchanged. Other return restrictions may apply. Please contact our Customer Service team by emailing info@geobezdan.com or phone 1-800-663-6356 for information.

Cancellations

If you need to cancel an order, please contact our Customer Service team by emailing info@geobezdan.com or phone 1-800-663-6356. Orders held or set aside for 10 business days are automatically cancelled and returned to stock. Cancellations for special orders are subject to a minimum 25% restocking fee.

Quality Assurance

As part of our commitment to dependable and reliable service, we inspect every product at time of receiving and shipping. Products are carefully packaged to ensure they are received damage-free and ready to install without downtime or delays. Select metal and glass railing products require special handling. Product lengths exceeding 8’ (eight feet) are carefully packaged with up to three levels of protection. Download Bezdan Stainless Special Handling and Crate Fees to view crate fees that apply.

In the event of a defective product, it is understood that the Buyer will immediately discontinue its use and promptly contact our Customer Service team to determine a suitable option to prevent or minimize loss or cost to both parties. Bezdan will not be responsible for labor, direct and indirect expenses required to repair defective or inferior products. We will aim to resolve the situation equitably and efficiently.

Warranties

Bezdan Cable Limited Warranty

Bezdan warrants to the original property owner/purchaser that Bezdan stainless steel cable is free of defect for a period of 10 years from the date of receipt. Download Bezdan Stainless Steel Cable Limited Warranty to learn more.

RailFX® Limited Warranty

RailFX® Stainless steel hardware and cable are covered by a limited warranty for a period of 10 years from the date of receipt to be free from defects due to defective materials and workmanship. Download RailFX® Warranty to learn more.

  • Customer Login

    Login for faster checkout and reorder, view past orders, keep more than one address, and more.

    Login 

Proud Supporter of Industry Accredited Organizations

  • partner