Orders & Returns
Ways to Order
Choose from three convenient ways to order:
- Order online
- View pricing
- Secure payment processing
- Instant order receipt confirmation
- View order history
- Order by phone
- Visit our showroom for in-person service
No Minimum Order
There is no minimum order for trade customers.
We offer same-day shipping of in-stock items warehoused in British Columbia and Ontario to reduce the lead time and expense for your projects. To ensure same-day shipping, please observe the following order deadlines:
- British Columbia: order by 12:00pm Pacific Time
- Ontario: order by 2:00pm Eastern Time
Backorders and Special Orders
In the rare occurrence of a backorder, our Customer Service team will notify you immediately and present available options. Lead times for special order items vary and will be confirmed at time of quoting and order placement.
Order Status and Tracking
Service delivery times are dependent on your preferred shipping methods and proximity to major shipping centers and warehouse locations.
- Air service: 1-2 business days
- Ground service: 1-7 business days
Our Shipping Coordinator will happily provide you with:
- Order status and tracking
- Transit times
Returns will be accepted* when authorized by a Customer Service Representative and must be freight prepaid to the nearest warehouse location. Returns received in our warehouse after 30 calendar days from invoice date are subject to a minimum 25% restocking fee. No returns will be accepted after 60 calendar days from invoice date.
*Some products are subject to return restrictions. Please contact our Customer Service team for more information.
If you need to cancel an order, please contact our Customer Service team by email or phone. Orders not collected within 10 business days are automatically cancelled and returned to stock. Cancellations for special orders are subject to a minimum 25% restocking fee. Custom orders cannot be cancelled.