Guardrail Height Requirements | Service | Ordering & Payment | Order Cancellation & Returns |
Shipping & Delivery| Reporting Defects & Damage | Samples
Guardrail Height Requirements Accessories
What are the Canadian National Building Code Requirements (NBC) for guardrail heights?
Refer to the information below reproduced from the 2015 Canadian National Building Code.
9.8.8.3. Height of Guards
- Except as provided in sentences (2) to (4), all guards shall be not less than 1 070 mm high.
- Allguards within dwelling units or within houses with a secondary suite including their common spaces shall be not less than 900 mm high.
- Exterior guards serving not more than one dwelling unit or a house with a secondary suite including their common spaces shall be not less than 900 mm high where the walking surface served by the guard is not more than 1 800 mm above the finished ground level.
- Guards for flights of steps, except in required exit stairs, shall be not less than 900 mm high.
- The height of guards for flights of steps shall be measured vertically from the top of the guard to a line drawn through the tread nosing served by the guard.
Service
What is your response time if I communicate with you by fax, email or voice mail?
We will do our utmost to respond within the same business day.
Do you have a showroom and over the counter sales?
Our showroom is located at our Head Office in Burnaby, British Columbia and is open Monday to Friday from 7:30am and 4:30pm PST. Over the counter sales are offered at this location.
Do you service all of Canada?
Yes! We have eastern and western warehouses to service all our customers across Canada.
If I can't find the item that I'm looking for, can you help?
Our team of professionals draws on over 50 years of knowledge, well established vendor relationships and extensive experience fulfilling special orders for unique, hard-to-find items. Let us know what you are looking for and we will do our best to help!
Do you provide take-off and quoting services for my project?
For metal and glass or cable railing installations, we offer a take-off and quote service and product recommendations. Feel free to contact our team with your specific project needs. Quotes are typically provided the same business day or within 24-hours.
Do you have French speaking Customer Service and Sales Reps?
Oui, nous avons des représentants au service à la clientèle et un représentant aux ventes qui parlent français. Contactez-nous au 1-800-663-6356 ou [email protected].
Ordering & Payment
How do I place an order with Bezdan?
Choose from 5 convenient ways to order:
- Online: Online ordering offers several benefits including:
- View pricing immediately
- Secure payment processing
- Instant order receipt confirmation
- View order history (with an online account)
- User-friendly
- In person by visiting our showroom and warehouse in Burnaby, BC. See our Contact Us page for location information.
- By phone
- By email
- By fax
Is there a minimum for ordering?
No, there is no minimum order value. We are pleased to accept orders of any size. A minimum order of $750 is necessary to qualify for FREE Ground Shipping. Learn more.
Do you sell to everyone?
Bezdan sells to approved trade accounts. Construction professionals can apply to receive preferred pricing with an approved trade account. Click here to create an account.
If you are a homeowner, please contact us and we will be happy to refer you to a trade professional in your area.
What payment methods do you accept?
Accepted payment methods include EFT, direct deposit, debit card, VISA, MasterCard, Discover Card, wire transfer and cash. Wire transfers are subject to a service charge of $20.00. Company cheques are accepted from accounts on approved credit only. Additional information regarding our Terms of Sale is available here.
Why do you require my company’s GST/HST number?
For construction professionals, your GST/HST number allows us to establish your company with an approved trade account to receive preferred pricing and benefits.
Order Cancellation & Returns
What if I need to cancel my order?
If you need to cancel an order, please contact our Customer Service team by email [email protected] or phone 1-800-663-6356. Orders held or set aside for 10 business days are automatically cancelled and returned to stock. Cancellations for special orders are subject to a minimum 25% restocking fee.
What is your Return Policy?
Returns received after 60 days from invoice date are subject to a minimum 25% restocking fee. No returns accepted after 90 days from invoice date. All returns are subject to inspection and must be authorized by Bezdan with freight prepaid to the nearest warehouse location. Some products have return restrictions. Please contact our Customer Service team by email [email protected] or phone 1-800-663-6356 for information.
Shipping & Delivery
When can I expect to receive my order?
Service delivery times are dependent on the shipping method selected and proximity to major shipping centers and warehouse locations.
- Air service: 1-2 business days
- Ground service: 1-7 business days
If you are looking for the status of your order or you wish to receive tracking information updates, our Shipping Coordinator will be able to assist you by email [email protected] or phone 1-800-663-6356.
Where will my order ship from?
We stock a full range of products in our warehouses. As a general rule, orders are shipped relative to the customer’s proximity to our warehouses in order to provide faster transit times and favorable shipping rates. Our Customer Service team will confirm the shipping location at the time of order placement.
What if my shipment is damaged?
Your first step will be to report the shipment as damaged on the Carrier’s waybill. This is an important step as failing to do so will remove the responsibility for damage from the Carrier and Bezdan. Following this, please contact our Customer Service team with the details of the damage including pictures if possible. Our team will take care of completing the claim process with the Carrier for you. While the claim is being reviewed, we can send you new product(s) so that you may still complete your project. A credit (with refund where applicable) will be processed once the claim is confirmed.
What will happen if there is a shortage or a discrepancy with my order?
Report the shortage or discrepancy to our Customer Service team within 5 business days of receiving the order. We will then review the situation and rectify it as quickly as possible.
Why am I being charged a crate fee?
Select metal and glass railing products require special handling. Product lengths exceeding 8’ are carefully packaged with up to three levels of protection. Download crate fees to view fees that apply.
Do you ship to locations outside of Canada?
Yes, we welcome international enquiries and orders. We ensure accurate paperwork to assist in efficient customs clearance and international delivery.
Reporting Defects & Damage
My product appears to be defective. What should I do?
As part of our commitment to provide dependable and reliable service, we inspect every product at time of receiving and shipping. Products are carefully packaged to ensure you receive them damage-free and ready to install without downtime or delays. Select products receive up to three levels of protection.
In the event of a defective product, it is understood that the Buyer will immediately discontinue its use and promptly contact our Customer Service team to determine a suitable option to prevent or minimize loss or cost to both parties. Bezdan will not be responsible for labor, direct and indirect expenses required to repair defective or inferior products. We will aim to resolve the situation equitably and efficiently.
My product is damaged. What should I do?
Your first step will be to report the product as damaged on the Carrier’s waybill. This is an important step as failing to do so will remove the responsibility for damage from the Carrier and Bezdan. Following this, please contact our Customer Service team with the details of the damage including pictures if possible. Our team will take care of completing the claim process with the Carrier for you. While the claim is being reviewed, we can send you new product(s) so that you may still complete your project. A credit (with refund where applicable) will be processed once the claim is confirmed.
Samples
Can I obtain samples to show my customer?
We are happy to forward samples to you to show your customer. If you require samples to display permanently in your showroom, please contact our Sales Department at 1-800-663-6356 to learn about our sample and display programs.
